Turning data into clear business insights.

• Processed a high daily volume of cases against detailed policies and guidelines, with strong attention to detail and accuracy.
• Classified, documented and escalated complex or sensitive cases following established procedures.
• Handled confidential information in compliance with data protection rules (GDPR).
• Met productivity and quality targets, with regular quality audits and feedback.
• Adapted quickly to frequent policy and process updates through ongoing training.

• Extracted weekly sales, orders, inventory and advertising reports from Amazon Seller Central, then cleaned and consolidated them into a single tracking file for management.
• Analysed customer behaviour and competitor activity to identify growing niches and products.
• Evaluated new product ideas by calculating purchase cost, shipping, FBA fees, net margin and expected ROI.
• Monitored advertising performance and recommended changes to targeting, keywords and budgets.
• Built and maintained dashboards tracking revenue, units sold, margins and ROI, and flagged declines or anomalies.
• Prepared regular reports with recommendations on launching, keeping or discontinuing products, restocking and ad budgets.

Key results: Faster profitability assessment of new products, identification of the causes of sales drops, and reduced spending on unprofitable ad campaigns.